Under the auspices of the Northeast Regional Computing Program (NERCOMP), a day-long workshop at the College of the Holy Cross - “Mobile Devices: They’re Here to Stay and How to Love Them” - was organized by Brian Remigio, Director of Support Services for Desktop Support. The event drew approximately 40 attendees from IT and Library Services at Higher Education institutions throughout the northeast.
Over the course of four hour-long sessions, the program took a broad look at a variety of aspects of mobile devices. Presenters represented both IT and academic departments and came from Fairfield, Yale, and Quinnipiac Universities, as well as Assumption College in Massachusetts. Based on the positive feedback gathered, a second workshop on the topic will be scheduled for next year to build on what was learned and to re-evaluate what has changed in the world of mobile devices.
Session topics included:
Feedback from the workshop was extremely positive, and participants expressed an eagerness to attend future presentations on future developments regarding mobile devices.
Last Wednesday, in anticipation of a snow day on Thursday, I tried to access my computer for VPN. I spoke with a support person in the evening who directed me resource pages and attempted to walk me through the process. When I tried to access my work computer from home on Thursday morning, I received a prompt “You are not allowed to sign in.” I emailed ITS in hopes that someone was on email. Marie responded immediately and she connected me with Brian. Brian assisted me over the phone for about an hour or more. He was home with his family; yet, could not have been more eager to help, thoughtful and patient. Throughout the day, Marie checked back with me – wondering if I had succeeded with VPN. Late in the afternoon, Melissa contacted me to offer help. I was overwhelmed with their kindness….and on a day off! Melissa came to my office on Friday and took my computer in an attempt to resolve this issue.
These professionals are so impressive! I pinched myself on many occasions that there are such great people who are willing to help. I think these people should not only get customer service awards but should teach a workshop on it!
Just wanted you to know that you have some real super stars (but you probably already know this).
The Microsoft Windows XP Operating System will no longer be supported by Microsoft on April 8, 2014. If you are running Microsoft Windows, it does not mean your computer will automatically stop working on April 8th. Your computer will continue to operate, but Microsoft will no longer be providing new updates, security, or vulnerability patches, nor will they be supporting the operating system if you contact them.
If you are running Windows XP on your University-owned computer, please contact the ITS4U Help Desk to schedule an appointment to have your computer evaluated for an upgrade to Microsoft Windows 7. A user’s primary computer will be given priority over less-used secondary computers or work-study stations. Some computers may be too old to handle the upgrade to Windows 7, in which case other arrangements may have to be made with ITS. Additionally, please let us know if you run any software or hardware that you know may have problems running in Windows 7.
Director of Support Services, Desktop Support
Jan 2 and 3 I scheduled Collaborate sessions due to the anticipated storm. I preloaded an interactive lesson into course content for 2 Jan. As students arrived to Collaborate for the first time, I helped each attendee to install the audio wizard, directed them to the interactive lesson, and instructed them to join the next Collaborate session at 9am. As a class of 45 students, we were able to conduct the inter session course via Collaborate or in person. Many students reported the Collaborate platform was so successful, they stayed at a location at or near home rather than drive to campus on subsequent days.
Happy February, Fairfield University! We are well past the halfway mark for this academic year and your ITS department is moving at a steady pace towards improving the technology landscape at Fairfield University.
Lots of talk about higher education technology trends and the general direction of all that is online. Here are a few ‘here now’ and ‘coming soon’ technologies that we all need to be familiar with:
As I compile the 2013/14 ‘State of Technology’ Annual Report for Fairfield University, it is truly exciting to see the path we are on and the progress we have made. I thank you all for supporting this ITS team. We are proud to serve.